You have 24 hours upon receipt of order to report missing or damaged items. All machines and digital content are nonrefundable but can be exchanged for exact items if defective. Refunds and exchanges are issued within 30 days from invoice date. Restocking Fees may apply. You may return most new, unopened items within 14 days of delivery for a refund less any restocking fee. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Permanent Makeup Machines are warrantied for a period of 60 days of receipt. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

We CANNOT release Certificates of Completion until all fees have been paid IN FULL (this INCLUDES any reschedule fees). When rescheduling, space and availability of the class is NOT guaranteed. If you cannot agree to our terms and conditions DO NOT register in advance. We will accept registrations until 5:00 PM (CST) the DAY BEFORE the class start date provided there is space available. If you reschedule to a NEW course date and then “NO-SHOW” (fail to show up or cancel within 24-Hours of the class start time) you will be charged the full course registration fee.

Open enrollment training courses are held based on sufficient enrollment. Premier Pigments will do its best to hold scheduled training courses however no guarantee of any kind is made regarding holding any training course. If we cancel a class, students will be given the option of a refund or transferring to the next available date. Premier Pigments assumes no liability for cancellation of courses for any reason or no reason whatsoever. Ancillary costs related to registration, travel or attending a training course (including but not limited to: airfare, all travel costs, hotel, per-diem, mileage, lost employee wages or salary or lost revenue arising out of a class being cancelled) are the responsibility of the student. If a class is cancelled, our liability is limited to the amount of the course registration ONLY. We suggest that, prior to making any travel reservations, you contact us at +27 87 700 1035 to confirm a class has sufficient enrollment. If you decide to make travel arrangements, you do so understanding that the class may be cancelled and is not guaranteed. We are not responsible for cancellations due to weather, strikes, nature or Acts of God. Premier Pigments reserves the right to dismiss a student from class for disruptive or inappropriate behavior. NO REFUND OR CREDIT WILL BE ISSUED. We understand that in many situations, students may need to be in contact with their offices. Cell phones MUST be muted during class and taking or making cell calls are strictly prohibited during class. Please be courteous to other students and your Instructor by taking/making calls during breaks. Open enrollment courses have maximum registration limits. Pre-paid Registrations receive priority seating. Registrations that are pre-paid will be guaranteed a course seat. All students that are registered but have not made full payment could lose their reservation. All registrations that are not paid in advance are subject to cancellation.